Plain English: We've written this policy to be as clear as possible. If anything is confusing, reach out to our support team before you share any information with us.
1Who We Are
v444 is an online gaming platform operating at v444.app. When this policy refers to "v444", "we", "us", or "our", it means the v444 platform and the team responsible for running it. We are the data controller for all personal information collected through v444.app.
This Privacy Policy applies to all users of v444 — whether you are a registered player, a visitor browsing the site, or someone who has contacted our support team. By using v444, you agree to the practices described in this policy.
Contact: For any privacy-related questions, email us at
[email protected]. We aim to respond within 5 business days.
2Data We Collect
v444 collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are set out in the table below.
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, national ID or passport number |
Yes |
| Contact Data |
Email address, phone number |
Yes |
| Financial Data |
bKash or Nagad account number, transaction history |
Yes |
| Account Data |
Username, password (hashed), account preferences |
Yes |
| Technical Data |
IP address, device type, browser, operating system |
Auto |
| Usage Data |
Pages visited, games played, session duration, click patterns |
Auto |
| Communications Data |
Support chat logs, emails sent to v444 |
Optional |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
3How We Collect Your Data
v444 collects your personal data through several channels, all of which are clearly associated with your use of the platform:
- Registration form: When you create a v444 account, you provide your name, date of birth, email address, and phone number directly.
- Identity verification: When you submit documents to verify your identity, we collect the information contained in those documents.
- Deposits and withdrawals: When you make a payment via bKash or Nagad, we receive transaction reference data from the payment provider.
- Platform activity: As you use v444, we automatically collect technical and usage data through cookies and server logs.
- Support interactions: When you contact our support team via live chat or email, we retain a record of that conversation.
- Promotions and surveys: If you participate in a v444 promotion or complete a survey, we collect the information you provide.
No Surprise Collection: v444 does not purchase data lists or collect your information from social media platforms without your knowledge. Everything we hold comes directly from your interaction with v444.
4Why We Use Your Data
Every piece of data v444 holds is used for a specific, legitimate purpose. We do not process your data in ways that are incompatible with the reasons it was collected. Here is a clear breakdown of how your data is used:
- Account management: To create and maintain your v444 account, verify your identity, and keep your account secure.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, and other approved payment methods.
- Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
- Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, so we can offer appropriate support tools.
- Platform improvement: To analyse how players use v444 and make the platform faster, more reliable, and more enjoyable.
- Customer support: To respond to your questions, resolve disputes, and handle complaints effectively.
- Marketing communications: To send you information about v444 promotions and offers — but only if you have opted in to receive them. You can opt out at any time.
- Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
5Legal Basis for Processing
v444 processes your personal data on one or more of the following legal grounds:
- Contract performance: Processing is necessary to provide you with the v444 service you signed up for.
- Legal obligation: Processing is required to comply with AML, KYC, and other regulatory requirements.
- Legitimate interests: Processing is necessary for v444's legitimate business interests, such as fraud prevention and platform security, provided those interests are not overridden by your rights.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
Your Consent: Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6Who We Share Your Data With
v444 does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:
- Payment processors: bKash, Nagad, and other approved payment providers receive the minimum data necessary to process your transactions.
- Identity verification providers: Third-party KYC services receive your identity documents to verify your age and identity as required by law.
- Game providers: Certified third-party game developers may receive anonymised session data to support game functionality and fairness audits.
- IT and security providers: Companies that help us host, maintain, and secure the v444 platform may process data on our behalf under strict data processing agreements.
- Regulatory authorities: We may be required to share data with law enforcement or regulatory bodies where required by law.
No Marketing Sharing: v444 never shares your personal data with third-party advertisers or marketing companies. Your contact details will not be passed to anyone outside of v444's approved service partners.
7Data Retention
v444 retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by law. The general retention periods we apply are as follows:
- Account data: Retained for the duration of your account and for five years after account closure, in line with standard AML record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of the transaction.
- Identity verification documents: Retained for five years after the end of the business relationship.
- Support communications: Retained for two years from the date of the interaction.
- Marketing preferences: Retained until you withdraw consent or close your account.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
8Your Rights
As a v444 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Right of AccessRequest a copy of all personal data v444 holds about you.
Right to RectificationAsk us to correct any inaccurate or incomplete data.
Right to ErasureRequest deletion of your data where there is no legal reason to retain it.
Right to RestrictionAsk us to limit how we use your data in certain circumstances.
Data PortabilityReceive your data in a structured, machine-readable format.
Right to ObjectObject to processing based on legitimate interests or for direct marketing.
How to Submit a Request: Email
[email protected] with the subject line "Data Rights Request". Include your registered email address and a description of your request. We will verify your identity before processing the request.
9Cookies
v444 uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website.
- Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features such as login and session management.
- Analytics cookies: Help us understand which pages are most popular, how long players stay on the site, and where they encounter problems. This data is aggregated and anonymised.
- Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them every time you visit.
- Security cookies: Used to detect and prevent fraudulent activity and protect your account from unauthorised access.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use v444 normally. Analytics and preference cookies can be disabled without impacting core functionality.
No Ad Tracking: v444 does not use third-party advertising cookies or cross-site tracking technologies. The cookies we use are limited to what is needed to run and improve the v444 platform.
10Children's Privacy
v444 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use v444 or provide any personal information to us.
If we become aware that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on v444, please contact us at [email protected] so we can investigate and act promptly.
Age Verification: v444 uses third-party identity verification services to confirm that all registered players are 18 or older. This is a mandatory step before any account can be fully activated.
11Security Measures
v444 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:
- All data transmitted between your device and v444 is encrypted using TLS 1.3 (256-bit SSL).
- Passwords are stored using industry-standard one-way hashing algorithms — v444 staff cannot see your password.
- Access to personal data within v444 is restricted to staff who genuinely need it to do their jobs.
- Our servers are hosted in secure data centres with physical access controls and 24/7 monitoring.
- We conduct regular security audits and penetration tests to identify and address vulnerabilities.
- Two-factor authentication is available for all player accounts and is mandatory for staff accounts.
While we take every reasonable precaution, no system is completely immune to security risks. If you suspect your account has been compromised, contact v444 support immediately so we can take action to protect your account.
12Third-Party Links
v444.app may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to v444.app. Once you leave our platform and visit a third-party site, that site's own privacy policy governs how your data is handled.
v444 is not responsible for the privacy practices of any third-party websites. We recommend reviewing the privacy policy of any external site before providing your personal information.
13Updates to This Policy
v444 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you stay informed about how v444 handles your data.
Continued Use: If you continue to use v444 after a policy update takes effect, you are deemed to have accepted the revised Privacy Policy. If you do not agree with the changes, please close your account before the effective date.
14Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way v444 handles your personal data, please get in touch. We take all privacy enquiries seriously and will respond promptly.
Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 days. For urgent matters such as suspected data breaches, contact us via live chat for the fastest response.